Every layer of your business IT — one contract, one point of contact.
Multiple vendors for computer support, server support, network support and printer support creates coordination overhead and finger-pointing when issues span systems. Full IT AMC consolidates coverage under one contract with one accountable partner.
Computers & laptops
All desktops and laptops in your office — reactive repair, preventive maintenance, OS updates, driver management, basic user support. Same coverage as standalone Computer AMC, integrated with rest of IT.
Servers
Server health monitoring, firmware updates, disk health checks, RAID monitoring, backup verification, OS patching, security updates. Emergency response for server-down situations. See server maintenance for detail.
Network equipment
Switches, routers, firewalls, wireless access points. Configuration management, firmware updates, health monitoring, connectivity troubleshooting. Includes structured cable maintenance and patch panel management.
Printers & peripherals
Business printers (network and USB), scanners, projectors, presentation systems. Toner monitoring and reordering coordination, driver management, connectivity issues, basic hardware troubleshooting.
Priority Support Line
Dedicated phone/WhatsApp number separate from general enquiries. Faster response than general contact channels. Available extended hours (8 AM – 11 PM) for critical issues, per contract SLA.
Documentation & reporting
Complete asset register with warranty tracking, network diagrams updated as changes happen, monthly service reports, quarterly business reviews with trends and recommendations. Documentation you own.
Three levels. Same core, different depth.
Essential IT AMC
Labour-only coverage. Parts quoted separately. Semi-annual preventive maintenance. Next-business-day SLA for standard issues.
Best for: businesses with mostly workstations + 1-2 servers, stable environment.
Standard IT AMC
Labour + common consumables. Quarterly preventive maintenance. Same-day SLA for critical, next-day for standard. Server health checks weekly.
Best for: most SMEs with meaningful server + network footprint.
Comprehensive IT AMC
Labour + most parts included. Monthly preventive visits + quarterly deep-dives. Same-day SLA for all issues. Continuous server monitoring.
Best for: businesses where IT downtime directly costs money, high-availability requirements.
Larger businesses often move from Tier 3 IT AMC to full Managed IT Services for continuous monitoring and proactive management.
Which contract fits your business?
Choose Computer AMC if:
- Small office (5-25 seats) with mostly workstations
- No servers or only single small server
- Standard office network (single switch, basic firewall)
- Predominantly cloud-based apps (Google Workspace, M365)
- Simpler IT environment where coordinated coverage isn't critical
Choose Full IT AMC if:
- Business runs one or more servers (file, application, database)
- Structured network with managed switches, firewall, multiple APs
- Multiple printers on network with sharing/scanning
- IT infrastructure is critical to daily operations
- You want one accountable partner for everything IT